FAQS
Below you will find answers to frequently asked questions about our event hire service.
Is there a minimum hire order?
No minimum hire order is required for DIY hire & pick up from here in Orange, however there are minimum spend requirements for deliveries an hour outside of Orange.
Are we able to PICK UP hire items with our own vehicle?
Yes, with the exception of items listed under 'Furniture' and our larger hire items. These items must be delivered by Bespoke Country Weddings vehicles and staff.
How much is delivery & collection?
Delivery rates depend on the location of your venue/s, type of delivery vehicle required and number of staff required for delivery, and will be included in your quote.
WHAT AREAS DO YOU DELIVER TO?
We service Orange & surrounds including Bathurst, Forbes, Cowra, Wellington, Parkes, Forbes & everywhere in between.
When CAN we PICK UP & return our hire items?
Hire orders available for DIY pick up will be ready from 10am Thursday in Orange, and must be returned by 5pm the following Monday.
HOW FAR in advance should i book?
If you are getting married during the popular months of October, November, March or April we recommend booking asap to avoid disappointment. For all other dates, we recommend booking between 6-12 months out from your event.
Can I change my order before my event?
Yes absolutely! We like to remain as flexible as possible for our couples as we know plans change. Final numbers must be confirmed 30 days out from your wedding.
WHAT DO YOU REQUIRE TO CONFIRM OUR hire items?
We require a 25% non-refundable booking fee to confirm hire items for your event. If you would like to go ahead with your quote, an invoice will be issued for payment. Please note no hire items are locked in for your date until the booking fee has been paid. Final payment on your order is due 14 days before your event.
Do you offer a set up and pack down service?
Yes we do, this service is available as part of our styling services. Pricing for this service can be included in your quote for consideration. Please just let us know if your interested in this service when you're submitting your wishlist.
What happens if a hire item is broken or damaged?
We totally understand accidents happen! If an item is broken or damaged by you or your guests, you will be required to pay for repair or to replace the item. An invoice will be issued for any damages once your items has been returned and assessed.
What happens if we need to cancel our order?
Please note booking fees are nonrefundable, and any cancellations within 7 days of your wedding will forfeit all payments made.
MORE questions...
Drop us a line here and we'll get back to you with an answer asap!
